A Software Outage Caused Some Delays for JetBlue Passengers

By Wire Service Content

Lines at JetBlue were long at some airports on the morning of May 14 after an outage of the airline reservation system Sabre, a JetBlue statement said.

It’s unclear whether other airlines were also affected by the outage, the latest to hit the system in recent months.

“Systems are recovering after a global Sabre outage impacting multiple airlines,” the JetBlue statement said. “JetBlue customers may experience longer lines in some airports this morning. We apologize to our customers for the inconvenience.”

Sabre said in a statement that one of its suppliers had a network failure.

“One of our network suppliers, CenturyLink, had an internal network failure this morning. This impacted a subset of our customers who communicate with our systems via CenturyLink’s network. The issue has now been fully resolved and airlines are returning to normal operations. We apologize for any inconvenience,” Sabre spokeswoman Jess Matthias said.

JetBlue CEO
Stock image of JetBlue plane (Scott Olson/Getty Images)

Video posted on social media showed dozens of passengers waiting in line before 5 a.m. at New York’s John F. Kennedy airport. A CNN reporter at LaGuardia airport reported no issues.

Computer Related Outages

The JetBlue delay was the latest of several airlines delays due to a power outage related to computer shutdowns.

A JetBlue plane. (Daniel Slim/AFP/Getty Images)

At least three major U.S. airlines, including JetBlue were affected on April 29 by an outage at a technology provider that shut down ticketing and check-in online and at airport kiosks. Sabre Corp. tweeted before midday on the East Coast that it was aware of the outage affecting some of its airline customers.

The company reported about 90 minutes later that the problem had been fixed and airlines were operating normally or close to it. Some airlines said the outage was shorter.

Alaska Airlines tweeted that its systems were back and running but the outage could cause a few delays.

JetBlue Airways told customers about the Sabre problem and provided a link for booking flights.

American Airlines said the brief technology issue was resolved.

American airlines suspends flights venezuela
An plane of American Airlines is taking off from Ronald Reagan Washington National Airport, on March 11, 2019. (Andrew Caballero-Reynolds/AFP)

The Associated Press contributed to this report.

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