Customer Returns Sandwich Because It Was Not ‘Cut in Half as Requested’

Cathy He
By Cathy He
January 24, 2018Worldshare
Customer Returns Sandwich Because It Was Not ‘Cut in Half as Requested’
Corowa RSL Club in Corowa, Australia.(Screenshot via Google Maps).

The manager of a veteran’s club in Australia was left scratching his head after receiving an unusual complaint made by a customer about their sandwich.

On Jan. 15, a diner at Corowa RSL Club, a veteran’s club in an Australian country town, returned their sandwich to staff.

The complaint was that it had not be cut in “half” as requested by the customer.

However — the sandwich was cut.

While staff initially laughed off the complaint, they decided to investigate further by measuring the dimensions.

It turned out that the customer was indeed right: one half of the sandwich was about 2 inches wide, while the other was a shocking 0.4 inches wider at about 2.4 inches.

The CEO of Corowa RSL, Peter Norris, took to LinkedIn to share a photo of the offending sandwich, posting: “In Clubland we do see some strange customer complaints. This roll was returned today because it was not cut in ‘half’ as requested by the customer.

“While it was quickly dismissed as funny, further investigation revealed the customer was in fact correct and we were a full cm off the perfect cut! Only in Clubs.”

The post has received more than 100 likes on LinkedIn with many amused commenters poking fun at the situation, as of Jan. 24.

“I’m sure it would have made a significant difference to the taste and the overall eating experience…….. How dare you,” said one LinkedIn user.

“Quality control taken to another level,” wrote another user.

One commenter said: “At least they didn’t use trig to calculate the volume difference in cm3.”

Norris wrote that the bizzare incident turned out to become a “real positive” with staff, who all “had a good laugh behind closed doors.”

The customer went home smiling too: their complaint was treated as legitimate and the sandwich was replaced.


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