Disney Partially Refunds Customers Whose Accounts Were Frozen Amid CCP Virus Crisis

Disney Partially Refunds Customers Whose Accounts Were Frozen Amid CCP Virus Crisis
A view of the parade during the taping of the Disney Parks "Frozen Christmas Celebration" TV Special in the Magic Kingdom Park at the Walt Disney World Resort in Lake Buena Vista, Fla., on Dec. 9, 2014. (Mark Ashman/Disney Parks via Getty Images)

Disney announced it would partially refund annual pass holders or extend their subscription for as long as the foreclosure of the entertainment parks due to the COVID-19 crisis will last.

All U.S. Disney fun parks are closed to curb the spreading of the CCP (Chinese Communist Party) virus, commonly known as the novel coronavirus, which causes the disease COVID-19 since March 15.

However, die-hard customers who use the annual pass monthly payment plan were frustrated and started complaining after their monthly payments continued being processed. At the same time, all theme parks are closed tight.

“It’s a very scary and uncertain time that we are all in right now, and the fact that one of the largest companies in the world isn’t offering to help its loyal customers is absolutely appalling,” said Raposa, 32, of Irvine in an email to the Orange County Register. “I have been on the phone with different companies all week trying to see what options they can offer to help in this situation, and so far all of them have been sympathetic and have offered some sort of relief. Disney is the only one who hasn’t.”

The entertainment giant offered two solutions for cardholders. Annual pass holders whose subscription terminates during the lockdown period will have their expiry dates postponed equal to the amount of time their card was still valid while the park was closed. Those on the monthly payment plan should continue to pay but will not be required to pay after the park reopens until their extended expiry date lasts.

“While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our guests and employees remains The Walt Disney Company’s top priority,” the company in a statement on March 27. “As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Disneyland Resort and Walt Disney World Resort will remain closed until further notice.”

Disney said it has still been paying its theme park cast members since the parks were closed down.

Disney World in Florida
English-Irish boy band The Wanted performs ‘Santa Claus is Coming To Town’ while taping the Disney Parks Christmas Day Parade TV special at the Magic Kingdom park at Walt Disney World Resort in Lake Buena Vista, Fla. on Dec. 6, 2013. (Mark Ashman/Disney Parks via Getty Images)

“In light of this ongoing and increasingly complex crisis, we have made the decision to extend paying hourly parks and resorts cast members through April 18,” the company wrote.

California is currently under a stay-at-home order, which means that all nonessential businesses have to remain closed. In Florida, and in Orange County, where Disney World is located, there’s also a stay-at-home order since Governor Ron DeSantis issued an Executive Order for a “Safer At Home” directive on Wednesday.

As of now, all of Disney’s theme parks, including ones in Tokyo, Hong Kong, Paris, and Shanghai, are shut down.

Epoch Times reporter Jack Phillips contributed to this article

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