From Ambulance Delays to Transit Disruptions, COVID-19 Absences Hit Canada’s Public Services

From delayed ambulances to police shortages, Canadian public agencies hit hard by COVID-19 worker absences have cut back on service, rearranged staff or warned the public that emergency responses may be disrupted.

Over the weekend, paramedics in Toronto, Canada’s largest city, said there were briefly no ambulances available to respond to emergencies. The city said about 12.8 percent of its “essential and critical services” staff were off due to COVID-19 as of Monday.

It is not unusual for ambulances to be tied up at any moment, city spokesperson Brad Ross said. But with workers sidelined by COVID-19 and stretched hospitals delaying ambulance offloading, it was becoming more common.

Low-priority calls may be put off and some will go to the fire department, he said.

Like much of the rest of the world, Canada is swamped by the fast-spreading Omicron variant. Earlier this month Canada broke its previous one-day record for the highest number of people hospitalized with COVID-19, at more than 4,100 nationally.

Ontario regional transit operator Metrolinx cut its service by 15 percent as 20–30 percent of its staff were off work due to COVID-19, spokesperson Anne Marie Aikins said.

About 9 percent of Winnipeg Police Service staff were on leave due to COVID-19, and the police service said it had reallocated officers from specialized units such as gang enforcement to street patrol.

The Atlantic city of Halifax cancelled bus and ferry trips due to COVID-19 absences.

By Anna Mehler Paperny and Rod Nickel