York County, PA (WPMT)—The convenience of ordering food to your doorstep with the tap of a finger can be tempting—but it can also come with issues.
Chris Payton of York County says he ordered food from Dickey’s Barbecue in West Manchester Township using DoorDash—a food delivery app that sends its own drivers to pick up orders from restaurants, delivering it right to your door.
‘I was dumbfounded:’ Man says @DoorDash delivery driver ate half his food before delivering it: https://t.co/MRwd80RzkG pic.twitter.com/IqYYAAYPr6
— FOX6 News (@fox6now) July 14, 2019
After the driver dropped off his food, he says he opened up the box and discovered half of it had been eaten.
Two of the six ribs he ordered were gone and what appeared to be bite marks were left behind.
“I was just dumbfounded I was really shocked that something like that would happen,” said Chris Payton of York County.
Payton says he believes the DoorDash delivery driver is to blame.
“I guess she just pulls over to the side of the road and just decides to have herself a little snack before she delivers,” said Payton.
After the driver dropped off his food, the man says he opened up the box and discovered half of it had been eaten. https://t.co/dGRC7KKdMM
— News4JAX (@wjxt4) July 14, 2019
We spoke to the employee at Dickey’s Barbecue that handled the order and while they were not allowed to speak on camera with us—they did confirm Payton’s story and said they have had previous issues with the same DoorDash driver.
“It’s just crazy I don’t understand people why they would do something like that,” said Payton. “It’s somebody’s food you pay for that you expect to get it, you pay for a service,” he added.
Online, dozens of similar complaints from other DoorDash customers across the country can be found.
FOX43 reached out to DoorDash for comment, but we did not hear back.
Payton says even though DoorDash refunded him his money, he hopes the driver is reprimanded for their actions.
“Treat your customers with respect, treat somebody’s like you would like to be treated yourself,” said Payton.
DoorDash Delivery Man Caught Sipping Milkshake Moments Before Handing It to Customer
Earlier this year, a DoorDash delivery man was caught taking a sip of a milkshake before delivering it to a 14-year-old boy in Stockton, California.
The boy’s family found out the man had sampled the treat after they reviewed their security camera footage. Upon ringing the doorbell, the man is seen sipping up some of the milkshake through the straw. The door opens and Rishab Malhotra looks happy to receive the treat, in footage obtained by Fox 40.
The next day, Rishab’s father told him to review the security camera footage from the previous night.
Rishab had a visceral reaction to what he saw.
“Then my dad told me to check out the video from last night and once I checked it out I [watched] five, six times,” Rishab told Fox 40. “I felt really disgusted about what had happened.”
Rishab’s father was shocked, too.
“I looked at it, ‘Hey, the guy who delivered the food was sipping out of my son’s Cold Stone,'” said Rajesh Malhotra, via Fox 40. “[I thought], ‘Whoa, that’s crazy.’ I mean, how can someone jeopardize the product like that, especially the food?”
Rajesh doesn’t know how he feels about ordering food to his home again.
“We have trust between the company and the drivers,” Rajesh Malhotra added. “Once that trust is broken, we can’t go back.”
He said he contacted DoorDash two weeks ago and sent them a copy of the video, but he has yet to hear back from the company. He wants an apology and a promise that the company will ensure that the food for future customers will not get the same treatment.
We’re disappointed to see a recent incident that fell short of the customer experience we strive for. We reached out to this customer immediately after being notified and have deactivated the Dasher from our platform for failing to maintain our standards of food safety.
— DoorDash Help (@DoorDash_Help) March 30, 2019
DoorDash Help tweeted a message that seemed to refer to the milkshake incident.
“We’re disappointed to see a recent incident that fell short of the customer experience we strive for. We reached out to this customer immediately after being notified and have deactivated the Dasher from our platform for failing to maintain our standards of food safety,” it read.
NTD Reporter Colin Fredericson contributed to this report.
