Social Security Launches New Online Tracker for Disability Benefits

The new features on my Social Security are also designed to give people faster access to case updates and insight into a process that often takes months.

"Our digital-first approach to service is now extending to disability through the Claim Status Tracker, expansion of digital notices, and online document submission, enabling SSA to deliver better outcomes for the American people," Commissioner Frank J. Bisignano said.

"By making more tools available online, we are empowering claimants to stay informed and manage their Social Security benefits with greater ease and confidence," he said.

One of the biggest additions is a claim status tracker for disability cases at the hearings and appeals stages.

People with a My Social Security account can follow their case as it moves through the process instead of waiting for updates by mail or from hearing offices.

Normally, if Social Security denies a disability claim or a request for reconsideration, applicants can appeal and ask for a hearing with a judge. During the hearing, the judge reviews medical evidence, listens to testimony from the applicant and any witnesses, and decides whether the person qualifies for disability benefits.

Now, the tracker confirms when a hearing request has been received, provides updates as the case moves through the often lengthy process, notifies users when a decision has been issued, and displays the status of appeals.

The online documents include hearing notices, postponements, requests for more information, case status letters, and other communications related to disability hearings and appeals.

Claimants can also choose to receive email or text alerts when new documents are posted, but paper copies will still be mailed to users and their representatives.

“These digital tools will streamline operations and empower claimants to stay informed and promptly respond to important developments throughout the hearing process, eliminating the need for hearing offices to make outbound calls and instead, focus on reviewing cases in a timely manner,” said Chief of Disability Adjudication Jay Ortis.

“The American people have waited long enough for better service, and they deserve the absolute best from their government. I am deeply grateful to our dedicated employees who are already making this turnaround a reality,” he said.